Activation Rate

The share of new users who reach the first moment of real value.

Activation rate = activated users ÷ new users × 100

Why it matters

People who never experience the value usually do not come back.

How to use it

  • Define your activation event, such as creating a first project.
  • Shorten the path to it.
  • Compare new-user groups over time.

Example

If 300 of 1,000 sign-ups create their first project, activation is 30%.

Go deeper: Google Research: the HEART framework