Paradox of the Active User
People start using a product right away, without reading the instructions.
Why it matters
People want to get something done now, even if reading first would save time later.
How to use it
- Teach inside the task, not before it.
- Use tips at the moment they are needed.
- Make the first useful action obvious.
Example
A short tooltip at the right moment helps more than a long tour before the product starts.