Reciprocity

When someone gives us something first, we want to give something back.

Why it matters

Giving first builds goodwill, so a later request feels like a fair trade and not a demand.

How to use it

  • Give real value before you ask for anything.
  • Make the gift useful with no strings attached.
  • Ask for something in proportion to what you gave.

Example

A referral that gives the friend a gift first feels generous. One that only pays the sender feels like selling.

Watch out

A gift with hidden conditions breaks trust, and people remember it.

Go deeper: Nielsen Norman Group